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I have recently installed Lync Server 2010. I have deployed a few test users before migrating all user to Lync. .

Lync Clients are logged into the client, however they are unable to synchronize the address book therefore unable to search for users.

The strange thing is that my own client has successfully synchronized the address book and I can search all contacts.

If anyone has any suggestions that would be great, thanks for your help.

asked 05/18/2011 08:08

carloc's gravatar image

carloc ♦♦


7 Answers:
a 32-bit application talking with t64-bit software??
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bbao's gravatar image

bbao

sorry, 64-bit, not t64...
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bbao's gravatar image

bbao

My laptop OS is 32bit, and my Lync client is able to sync the address book
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carloc's gravatar image

carloc

Are you still having issues with this Carloc.  There are a number of possbilities.

Do you have a Director Deployed?
Are the clinets who cannot get the sync on a different network and syncing remotely?
Are you on the same netowrk they are?
Are you sure your GALContactsDB is current?  It may have worked at one point, stopped working and then you added new users and you can still see people from the old sync but they cannot becasue they don't ahve the database.
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djjackfrwmml's gravatar image

djjackfrwmml

I am very sorry about how long it has taken to respond to your comments.

I did eventually find a solution as to why I have not been able to sync the address book. It was all because of a cert failing to authenticate from the server. When I copied the cert to my local machine my Lync client was able to sync the address book without any issues.

Not the best solution but better than nothing.

Appreciate all your comments.
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carloc's gravatar image

carloc

Glad you found it.  Certs can be tricky, congrats.
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djjackfrwmml's gravatar image

djjackfrwmml

Thanks djjackfrwmml, your suggestion helped me diagnose the issue and resolution. Appreciate your help.
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carloc's gravatar image

carloc

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Asked: 05/18/2011 08:08

Seen: 1086 times

Last updated: 10/15/2011 09:19