OK, this error is really pissing me off.  I have googled and tried different things until my eyes hurt.  I am ready to get this Microsoft crap to work for this customer.  When they open a document, they get the You cannot close MS word, because a dialog box is open error.  I am not trying to close it, I am trying to open the dang thing!  There is no dialog box open.  When I click OK, I get "there is not enough memory to complete this action".  There is plenty of disk space and plenty of RAM.  This is a brand new PC.  I have completely uninstalled Office 2010 Home and student and reinstalled after running ccleaner to clear out the registry.  I have tried renaming the file (which the one I found was called normal.dotm).  I am at my witts end with this thing.

Please Help!!

asked 12/07/2011 12:29

AG4SM's gravatar image

AG4SM ♦♦

7 Answers:
Please refer to this link You receive a The command cannot be performed because a dialog box is opened" error message when you try to open a file in Word 2007 or in Word 2003

in case u have already checked pls mention your antivirus or any other private firewall other than microsoft if using .............


anurag_onnet's gravatar image


What kind of pc, make and model? also what OS plus what version of OS.
Let me know if you have any success with Anurag's comments - had the same issue with a few customers over time...

answered 2011-12-07 at 21:30:04

andrewmcc's gravatar image


Uninstall Microsoft Visual C++  &  .Net Framework 2.0

ReInstall Both programs

answered 2011-12-08 at 03:34:21

nadiraltinbas's gravatar image


After my irate post, I got to thinking about AV.  I disabled the Comodo AV Pro and then uninstalled Office, rebooted, reinstalled Office and "so far" it seems to be working.  Will further test with AV reenabled and see.

answered 2011-12-08 at 04:31:25

AG4SM's gravatar image


Forgot to mention, this is an HP pavilion dv7, brand new running Windows 7 Home Premium.

I tested with Comodo AV turned off and it worked.  Rebooted the system which turned Comodo back on.  this time I get the error again.  Tells me I need to do some kind of exception in Comodo.  Any ideas?

answered 2011-12-08 at 06:46:19

AG4SM's gravatar image


Try running it in safe mode.

 It may possibly be an add-in or template.

Running it in safe mode will turn them off .

And Also Check disk.

answered 2011-12-08 at 07:07:55

nadiraltinbas's gravatar image


This one was tricky and is still somewhat bothersome, but I at least now know it is to do with Comodo IS Pro and the defense+ monitor.  Thanks everyone!

answered 2011-12-08 at 11:03:40

AG4SM's gravatar image


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Asked: 12/07/2011 12:29

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Last updated: 12/12/2011 08:56